Privacy Policy

When you place an order or create an account, we collect:

• Contact Information: Name, email address, phone number, and mailing address
• Recipient Details: Name, delivery address, and any gift messages for your gift recipients
• Payment Information: Credit card details (processed securely through our payment processors)
• Account Credentials: Username and password if you create an account
• Communication Preferences: Your email and marketing preferences

When you visit SendaMeal.com, we automatically collect:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on site, and navigation patterns
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

• Processing and delivering your gourmet food gift orders
• Communicating order status, shipping updates, and delivery confirmations
• Coordinating with our shipping partners (FedEx, UPS) for timely delivery
• Handling special delivery instructions and gift messages
• Responding to your inquiries and support requests
• Resolving delivery issues or product concerns
• Processing returns, refunds, and replacements under our satisfaction guarantee
• Managing your account and order history

• Sending promotional emails (only with your consent or as permitted by law)
• Personalizing your shopping experience and gift recommendations
• Analyzing site usage to improve our products and services
• Processing payments and preventing fraud
• Complying with legal obligations and resolving disputes

Send a Meal does not sell your personal information. We may share your data with:

• Shipping Partners: FedEx, UPS, and other carriers receive recipient name and delivery address to fulfill orders
• Payment Processors: Secure third-party processors handle your credit card information — we do not store full card numbers
• Email Service Providers: To send order confirmations, shipping updates, and marketing communications
• Analytics Providers: Google Analytics and similar tools help us understand site usage (data is anonymized)
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as a business asset

All third-party partners are contractually required to protect your information and use it only for the services they provide to us.

SendaMeal.com uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the site to function — shopping cart, checkout, and account login
• Performance Cookies: Help us understand how visitors use the site (Google Analytics)
• Marketing Cookies: Used for retargeting and personalized ads (Google Ads, Facebook Pixel)
• Preference Cookies: Remember your settings and preferences across sessions

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect site functionality. For more control, visit our cookie preference center or use browser settings to manage or delete cookies at any time.

We take data security seriously and implement multiple layers of protection:

• SSL Encryption: All data transmitted between your browser and our website is encrypted
• PCI Compliance: Credit card information is processed in compliance with Payment Card Industry standards
• Access Controls: Employee access to personal data is limited and monitored
• Regular Audits: We conduct periodic security assessments and updates

While we implement strong security measures, no method of internet transmission is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorized access to your account.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Receive your data in a portable format

To exercise any of these rights, contact us at privacy@sendameal.com or call 1-800-975-9498.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses and their service providers
• Opt-out of the sale of personal information (Send a Meal does not sell personal data)
• Non-discrimination for exercising CCPA privacy rights

To submit a CCPA request, contact us at privacy@sendameal.com or 1-800-975-9498. We will respond within 45 days as required by law.

SendaMeal.com is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@sendameal.com.

Our website may contain links to third-party websites. Send a Meal is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit through links on our site.

This includes links to our payment processors, shipping carriers, and any promotional partner sites. These third parties operate under their own privacy policies, which we do not control.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.

We will notify you of significant changes by:

• Posting a prominent notice on our website
• Sending an email notification to registered account holders

Your continued use of SendaMeal.com after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email: privacy@sendameal.com

Phone: 1-800-975-9498

Hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Mailing Address:
Send a Meal
Attn: Privacy Department
21750 Hardy Oak Blvd, Suite 104
San Antonio, TX 78258