Return Policy
Return Policy | Hassle-Free Replacements & Refunds
At SendaMeal.com, your satisfaction is our top priority. Because we ship perishable, chef-prepared meals nationwide across the United States, our return policy is designed to balance food-safety requirements with our commitment to making every order right.
Quick answer: Perishable meals cannot be physically returned, but if your order arrives damaged, spoiled, incorrect, thawed, or late, you may qualify for a free replacement, refund, or store credit. Just contact our Customer Service team within 48 hours of delivery.
Perishable Meals Are Non-Returnable
For health and safety reasons, perishable meal items cannot be physically returned or resold once delivered. However, if your order arrives damaged, spoiled, incorrect, thawed, or late, you may qualify for a free replacement, refund, or store credit.
48-Hour Review Window
To ensure we can promptly verify and resolve any delivery-condition issue, please contact our Customer Service team within 48 hours of delivery. Reports made after 48 hours may not be eligible for replacement or refund because of the perishable nature of our products.
What Qualifies for Replacement or Refund
You may qualify for a replacement, refund, or store credit if your order arrives:
- Damaged in transit – crushed packaging, broken seals, etc.
- Spoiled or with compromised food safety
- Incorrect – wrong item, wrong recipient, or missing items
- Thawed beyond safe handling temperatures
- Late – carrier delivery significantly past the scheduled date
Tip: When reporting an issue, please include your order number and a brief description. Photos are appreciated and help us resolve claims faster.
Non-Perishable & Gift Items
Non-perishable items such as gift cards, dinnerware, or accessories may be eligible for return in unused, original condition. Please contact Customer Service before shipping any item back so we can authorize the return and provide instructions.
Refunds
Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. Store credit, when chosen, is issued immediately upon approval.
Frequently Asked Questions
Can I return perishable meals?
No. For food-safety reasons, perishable meals cannot be physically returned. If your order arrives damaged, spoiled, incorrect, thawed, or late, you may qualify for a free replacement, refund, or store credit instead.
How long do I have to report an issue?
Please contact Customer Service within 48 hours of delivery so we can verify and resolve the issue quickly.
How long do refunds take?
Approved refunds post to your original payment method within 5–10 business days. Store credit is issued immediately upon approval.
Do you ship and support returns nationwide?
Yes. We deliver chef-prepared meals across the continental United States, and our Customer Service team supports order issues nationwide.
Contact Customer Service
Questions about a recent order or this policy? We are here to help.
Email: customerservice@sendameal.com
Phone: 1-888-680-5454 (Mon–Fri, 9am–5pm CT)