Looking for answers to frequently asked questions (FAQs)? Our comprehensive FAQ section addresses common queries and concerns you may have. Whether you're seeking information about our products, services, policies, or procedures, our FAQs are designed to provide clear and concise answers.
Orders
- Can I order only 1 time if I want, or do I get recurring orders?
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We do not have contracts. You can order as often as you want. We do not sign you up for anything, unless you specifically ask us to send follow on orders.
- How can I change or cancel my order?
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Once an order has been submitted, it cannot be altered or cancelled for any reason. To ensure we ship your package in your requested timeframe, the order is immediately sent to one of our warehouses to reserve the inventory and prepare for shipment. Once it is at the warehouse, we are not able to locate any individual order to change or cancel, due to the volume of orders at a warehouse at a given time. Please review your shipping address, gift recipient information, and selected ship date prior to placing an order.
- How do I include a gift message?
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With any gift order, we will be happy to include your gift message on our packing slip at no extra charge. When placing an online order, you are given the option to type a gift message after entering in the shipping address during the checkout process.
- Can I purchase or redeem a Gift Card online?
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Gift cards can be purchased and redeemed online only.
- Can I buy using PayPal?
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Yes,
- What is your return policy?
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Given that our meals are produced in closely monitored facilities, once an order leaves our control and is sent to a customer, we are not allowed to accept and reuse any product. If you receive a product that you do not enjoy or if the product arrives in less than acceptable condition, it will either be credited or replaced in your next order.
Products
- How long can my purchase be kept frozen?
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We recommend enjoying products within 3 months. When kept wrapped in an airtight container or bag, they can last up to 6 months. We cannot guarantee the quality of items held for longer than 3 months in the freezer.
- Can I prepare my order in the microwave?
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Yes, we have some products that are microwavable. However, most of our products must be baked, broiled, fried, or grilled. Cooking instructions are included with all products and are also available to view on our website on the product detail page along with recommended preparation methods.
Shipping
- Where is my tracking number?
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If you provided an email address when placing your order, you will receive tracking information when your order leaves our warehouse. Please make sure to check any spam or junk filters you may have or log into your SendaMeal.com account for updated tracking information. Add our e-mail address as a safe sender or contacts to ensure you receive all communications.
- What are my shipping options?
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- Ground/Standard Delivery: All orders are shipped to arrive up to 7 business days from the date you select when you place your order. Our standard shipping days are Monday-Wednesday. Orders placed after 9am EST on Wednesday will ship the following week. Rest assured, we add the appropriate amount of dry ice in each package so that it will keep the products cold until they arrive.
- Expedited: Orders are shipped to arrive 2-3 business days.
- Overnight:
- Can I place an order now and have it delivered at a later date?
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Yes. You can select a future delivery date when going through the checkout process.
- How is my order packed?
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Perishable orders are packed in styrofoam coolers with dry ice or gel packs. Please do not touch the dry ice directly, it is caustic and can burn the skin. When shipped alone, dry good items may be sent in a corrugated box.
DO NOT TOUCH DRY ICE. USE AN OVEN MITT, GLOVES OR TONGS. - Dry Ice Shipments
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Dry ice evaporates during shipping. Unlike most solids, it does not melt into a liquid, but instead changes directly into a gas since it is frozen carbon dioxide. If there is none left and your order is cold, everything is okay. If there is any dry ice remaining, leave it in the cooler or handle it carefully with gloves and let it dissipate outdoors.
- Are your products shipped frozen?
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Most of our products are shipped frozen. Some shipments are packed only with gel packs, and some do not require refrigerant. Dry ice may evaporate prior to arrival at your door. This is perfectly normal, as long as the product is cool to the touch simply store in the freezer.
- Does Salmon/Smoked seafood need to arrive frozen?
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Smoked seafood items such as smoked salmon do not ship to arrive frozen. They are packed with gel packs in a cooler. They will arrive chilled and should go directly into the refrigerator (unopened) for use within 2-3 weeks or freezer for up to 3 months. They may arrive frozen when shipped with other items that do require dry ice.
- How do I dispose of dry ice?
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Place the Styrofoam cooler outside or in a well-ventilated container and it will evaporate. Please do not place dry ice in your sink as it may cause damage.
- Recommendations for recycling styrofoam coolers?
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There are many ways to reuse your Styrofoam cooler; here are a few suggestions for our customers.
- Check with your local recycling center to see if they accept styrofoam.
- Use to store Holiday decorations
- Donate to local Meals on Wheels
- Keep in your car to transport frozen groceries
- Break up and use in the bottom of large planters to take up space so you won’t have to use so much soil.
- Do you ship to Alaska or Hawaii?
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No, we do not ship orders to Alaska or Hawaii.
- Can I ship to a PO Box?
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No, due to the perishable nature of our products, we do not ship orders to PO Boxes. All orders require a physical delivery address.
- Can I re-route a package?
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We cannot re-route a package once received by the carrier. This may cause a delay in delivery leading up to defrosted/spoiled items.
- My order arrived early
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During peak shipping times, we occasionally need to make decisions based on shipping volumes or weather with our delivery partners. Also, it is always possible that Federal Express or UPS can deliver the package in less days that we calculate. In an effort to ensure your order arrives on time, we reserve the right to ship your order early.
Miscellaneous
- Contact Us
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We are here to help, please click here to contact us and we will respond within 2 business days. customerservice[at]sendameal.com