FAQs
Frequently Asked Questions (FAQs)
Ordering & Account
Q: Is SendaMeal a subscription service?No—SendaMeal is completely subscription-free. Order only when you need meals, with no auto-billing or commitments.
Q: Can I modify or cancel my order?Orders typically can't be modified or canceled once submitted. Please carefully review recipient details and meals before checkout. If an order is canceled, it is subject to a 15% cancellation fee.
Pricing, Discounts & Rewards
Q: Does SendAMeal offer discounts or promotions?Yes, visit our Coupons Page regularly for current promo codes and special discounts.
Q: Do you have a rewards program?Yes—our rewards program allows you to earn points with every purchase. Redeem points for discounts on future orders. Join the Rewards Program here.
Shipping & Delivery
Q: How are meals packaged and shipped?Meals are shipped frozen in insulated packaging with dry ice or gel packs, ensuring freshness for up to 72 hours in transit.
Q: What shipping options do you offer?We offer Standard Ground (3-7 days), Quick Ship - Expedited (2-Day), and Quick Ship - Rush (Overnight), and Same-Day delivery (email gift certificates and vouchers). View Delivery Options.
Q: Can I schedule delivery for a specific date?Absolutely. Choose your preferred delivery date during checkout.
Q: Do meals require a signature upon delivery?To ensure the fastest delivery possible, packages are left at the residence upon delivery. No signatures are required.
Gifts & Personalization
Q: Can I include a personalized message with my gift?Yes, add a personalized gift card message (up to 200 characters) during checkout.
Q: Can I send meals anonymously?Yes. Choose to send your gift anonymously; your recipient sees your message but not your name.
Holidays & Special Occasions
Q: Do you offer holiday-specific meal gifts?Yes—we provide special meal gifts for Thanksgiving, Christmas, Easter, Mother's Day, and more. Visit our Meal Gifts page for seasonal offerings.
Q: Can I place bulk or corporate orders?Absolutely! Send meals to multiple addresses, perfect for corporate gifting or events. Contact our team at customerservice@sendameal.com.
Dietary Needs & Nutrition
Q: Do you offer meals for special dietary needs?Yes, our menu includes gluten-free, vegetarian, vegan, diabetic-friendly, low-carb, and senior-specific meals. Explore dietary options on our Meals Page.
Q: Are nutrition facts and ingredients provided?Yes, each meal has detailed nutritional information and ingredients clearly listed, including allergen warnings.
Customer Support & Tracking
Q: How do I track my order?Once shipped, you'll receive real-time tracking information via email or SMS.
Q: How can I contact customer support?Reach our support team via phone at 888-680-5454 or email at customerservice@sendameal.com. Extended hours including weekends and evenings.
Policies & Guarantees
Q: What if my delivery is late or compromised?We offer a freshness and satisfaction guarantee. If meals arrive late or thawed, contact us for a full refund or replacement.
Why Choose SendAMeal?
Q: How does SendAMeal compare to other meal delivery services?Unlike meal kits (Factor, Blue Apron, HelloFresh), SendAMeal offers fully prepared meals—no cooking, no subscriptions. Just heat, serve, and enjoy.
Q: What makes SendAMeal reliable?With 20+ years in business, nationwide coverage, and excellent customer reviews, SendAMeal consistently delivers quality and reliability.